Terms & Conditions

1. About These Terms

These Terms and Conditions govern your use of the Tegas Niaga website at tegasnia.cyou and the consulting services provided by Tegas Niaga, registered in Malaysia and operating from 21, Jalan Kelawei, 10250 George Town, Pulau Pinang.

By accessing this website or engaging our services, you indicate that you have read and accepted these terms. If you do not agree, please do not use the website or engage our services.

2. Services Description

Tegas Niaga provides business advisory and consulting services to small business owners in Malaysia. Our services are offered in three defined arrangements:

• Steady Footing Review — A two-week business review with one follow-up session and a written summary. Price: RM 350.
• Decision Support Sessions — Two advisory sessions across five weeks, with a working notes document. Price: RM 840.
• Year-Long Anchor — A twelve-month advisory arrangement with monthly meetings, quarterly summaries, and between-session support. Price: RM 1,570.

All services are delivered by appointment. The scope and deliverables for each arrangement are as described above. Any variation to scope requires written agreement between both parties before the engagement begins.

3. Engagement and Payment

A consulting engagement begins when both parties have confirmed the arrangement in writing (including by email). Verbal agreements are not binding.

Payment terms are confirmed at the time of engagement. We typically invoice at the commencement of each arrangement. For the Year-Long Anchor, quarterly billing may be agreed upon request.

All prices are stated in Malaysian Ringgit (RM) and are inclusive of applicable taxes unless stated otherwise. We do not impose additional fees not disclosed at the time of engagement.

4. Cancellations and Rescheduling

If you need to cancel or reschedule a session, please notify us at least two business days in advance. We will make reasonable efforts to accommodate changes to scheduling.

If a session is cancelled with less than 24 hours notice without a reasonable explanation, we reserve the right to count that session as having been delivered for billing purposes.

For the Steady Footing Review and Decision Support Sessions, refunds are available if the engagement has not yet commenced. Once work has begun, fees are non-refundable.

5. Confidentiality

Tegas Niaga treats all client information as strictly confidential. We do not share client details, business information, financial data, or the substance of sessions with any third party without explicit written consent from the client.

This obligation continues after the engagement has concluded. Clients are equally expected to treat any proprietary methodology, working documents, or materials provided by Tegas Niaga with reasonable discretion.

6. Nature of Advisory Services

Our services consist of business advisory observations and discussion support. Nothing communicated by Tegas Niaga constitutes legal, financial, accounting, or regulatory advice.

Clients should consult qualified professionals — including licensed accountants, lawyers, or financial advisors — for matters that require regulated advice. We do not accept liability for decisions made on the basis of our advisory sessions alone.

All final decisions regarding your business remain entirely your own. Our role is to help you think clearly, not to make decisions for you.

7. Intellectual Property

All content on the Tegas Niaga website — including text, structure, and visual elements — is owned by Tegas Niaga or its licensors. You may not reproduce, distribute, or commercially use any content without written permission.

Written summaries and working documents produced during your engagement are provided for your personal business use. You may share them within your own organisation, but not publish or sell them without permission.

8. Website Use

You may use this website for lawful purposes only. You must not use the site in any way that causes damage, disruption, or impairment to the site or its accessibility, or attempt to gain unauthorised access to any part of it.

We do not warrant that the website will always be available or free from errors. We may update or discontinue any part of the website without notice.

9. Limitation of Liability

To the extent permitted by Malaysian law, Tegas Niaga will not be liable for any indirect, consequential, or incidental loss arising from use of this website or reliance on our advisory services.

Our total liability in connection with any engagement is limited to the fees paid for that specific arrangement.

10. Governing Law

These Terms and Conditions are governed by the laws of Malaysia. Any disputes arising from or relating to these terms shall be subject to the jurisdiction of Malaysian courts.

11. Changes to These Terms

We may update these terms from time to time. When we do, we will revise the date at the top of this page. Continued use of the website or our services after a change constitutes acceptance of the updated terms.

12. Contact

If you have questions about these terms, please contact us:

Tegas Niaga
21, Jalan Kelawei, 10250 George Town, Pulau Pinang
Phone: +60 4-229 6814
Email: [email protected]